The Subber Guarantee
If the job's not right, we put it right.
We arrange and manage your booking, and we stand behind the result. The work is carried out by an independent local specialist — but if something's not right, sorting it out is our job, not an argument you have to win with a tradesman.
How it works
- 1
Tell us within 30 days of completion
Contact the brand you booked with — by phone, email or reply to any of our messages. You never need to chase the tradesman yourself; resolving it is our job, and we keep the full record of your booking, scope and job photos.
- 2
Your original specialist returns, free of charge
In most cases the quickest fix is the person who knows the job. Your tradesman comes back and puts the work right at no cost to you, usually within days.
- 3
If they can't or won't — we send another
Because we assign the work, we can reassign it. Another vetted specialist from the network finishes the job properly. You don't pay twice.
- 4
If it can't be put right — money back
Where the work genuinely can't be fixed, we refund what you paid for the affected work, up to £1,000 per booking.
What's covered
- Workmanship on the booked scope of work
- Jobs booked through any Subber brand
- Every booking, automatically — no sign-up, no extra cost
What's not
- Accidental property damage — this is handled under your tradesman's public liability insurance, and we'll help you with the details
- Work outside the booked scope, or arranged privately off the booking
- Natural wear, weathering or regrowth after the guarantee window
- Consequential costs such as time off work
Bigger jobs: the Subber IBG Guarantee
IBG means insurance-backed guarantee. On eligible higher-value work — such as certain roofing jobs — the guarantee is backed by an insurance partner, so the cover stands independently of any one business. Where IBG applies, the service page shows it clearly before you book, along with the policy wording, eligibility and claims steps for that service.
Something not right with a booking?
Get in touch with the brand you booked with and we'll take it from there. One point of contact, and the record of your job already in front of us.
Eligibility and terms apply. Cover relates to workmanship on the booked scope, up to £1,000 per booking, reported within 30 days of completion. To keep the guarantee, you need to allow a reasonable opportunity for the work to be put right. Accidental damage is a matter for the tradesman's public liability insurance, which all Subber businesses are required to hold.